Who should take this course

This course is intended for students seeking to earn the CompTIA A+, Network+, and Security+ certifications and who need an expert instructor to guide them throughout the training and exam preparation process.

Course Objectives

After completing this course, students will be able to:

• Identify the hardware components of personal computers and mobile digital devices.
• Identify the basic components and functions of operating systems.
• Identify networking and security fundamentals.
• Identify the operational procedures that should be followed by professional PC technicians.
• Install, configure, and troubleshoot display devices.
• Install and configure peripheral components.
• Manage system components.
• Manage data storage.
• Optimize and maintain Microsoft Windows.
• Work with other operating systems.
• Identify the hardware and software requirements for client environment configurations.
• Identify network technologies.
• Install and configure networking capabilities.
• Support mobile digital devices.
• Support printers and multifunction devices.
• Identify security threats, vulnerabilities, and controls.
• Implement security controls.
• Troubleshoot system-wide issues.
• Identify basic network theory concepts and major network communications methods.
• Describe bounded network media.
• Identify unbounded network media.
• Identify the major types of network implementations.
• Identify TCP/IP addressing and data delivery methods.
• Implement routing technologies.
• Identify the major services deployed on TCP/IP networks.
• Identify the infrastructure of a WAN implementation.
• Identify the components used in cloud computing and virtualization.
• Describe basic concepts related to network security.
• Prevent security breaches.
• Respond to security incidents.
• Identify the components of a remote network implementation.
• Identify the tools, methods, and techniques used in managing a network.
• Describe troubleshooting of issues on a network
• Identify the fundamental concepts of computer security.
• Identify security threats and vulnerabilities.
• Manage data, application, and host security.
• Implement network security.
• Identify and implement access control and account management security measures.
• Manage certificates.
• Identify and implement compliance and operational security measures.
• Manage risk.
• Troubleshoot and manage security incidents.
• Plan for business continuity and disaster recovery.

Course Outline

Section 1: Hardware Fundamentals

• Personal Computer Components
• Storage Devices
• Mobile Digital Devices
• Connection Interfaces

Section 2: Operating System Fundamentals

• PC and Mobile Operating Systems
• PC Operating System Tools and Utilities

Section 3: Networking and Security Fundamentals

• Network Types
• Network Compenents
• Common Network Services
• Cloud Concepts
• Security Fundamentals

Section 4: Safety and Operational Procedures

• Basic Maintenance Tools and Techniques
• Personal and Electrical Safety
• Environmental Safety and Materials Handling
• Professionalism and Communication
• Organizational Policies and Procedures
• Troubleshooting Theories

Section 5: Supporting Display Devices

• Install Display Devices
• Configure Display Devices
• Troubleshoot Video and Display Devices

Section 6: Installing and Configuring Peripheral Components

• Install and Configure Input Devices
• Install and Configure Output Devices
• Install and Configure Input/Output Devices
• Install and Configure Expansion Cards

Section 7: Managing System Components

• Identify Motherboard Components and Features
• Install and Configure CPU&rsquos and Coolings Systems
• Install Power Supplies
• Troubleshoot System Components

Section 8: Managing Data Storage

• Identify RAM Types and Features
• Troubleshoot RAM Issues
• Install and Configure Storage Devices
• Configure the System Firmware
• Troubleshoot Hard Drives and RAID Arrays

Section 9: Installing and Configuring Microsoft Windows

• Implement Client-Side Virtualization
• Install Microsoft Windows
• Use Microsoft Windows
• Configure Microsoft Windows
• Upgrade Microsoft Windows

Section 10: Optimizing and Maintaining Microsoft Windows

• Optimize Microsoft Windows
• Back Up and Restore System Data
• Perform Disk Maintenance
• Update Section 11: Working With Other Operating Systems
• The OS X Operating System
• The Linux Operating System

Section 12: Customized Client Environments

• Types of Common Business Clients
• Custom Client Environments

Section 13: Networking Technologies

• TCP/IP Problems and Characteristics
• TCP/IP
• Internet Connections
• Ports and Protocols
• Networking Tools

Section 14: Installing and Configuring Networking Capabilities

• Configure Basic Windows Networking
• Configure Network Parameters
• Using Windows Networking Features
• Install and Configure SOHO Networks

Section 15: Supporting Mobile Digital Devices

• Install and Configure Exterior Laptop Components
• Install and Configure Interior Laptop Components
• Other Mobile Devices
• Mobile Device Accessories and Ports
• Mobile Device Connectivity
• Mobile Device Synchronization
• Troubleshoot Mobile Device Hardware

Section 16: Supporting Printers and Multifunction Devices

• Printers and Multifunction Devices
• Install and Configure Printers
• Maintain Printers
• Troubleshoot Printers

Section 17: Security Threats, Vulnerabilities, and Controls

• Common Security Threats and Vulnerabilities
• General Security Controls
• Mobile Security Controls
• Data Destruction and Disposal Methods

Section 18: Implementing Security Controls

• Secure Operating Systems
• Secure Workstations
• Secure SOHO Networks
• Secure Mobile Devices

Section 19: Troubleshooting System-Wide Issues

• Troubleshoot PC Operating Systems
• Troubleshoot Mobile Device Operating Systems and Applications
• Troubleshoot Wired and Wireless Networks
• Troubleshoot Common Security Issue

Section 20:Network Theory

• Networking Overview
• Network Standards and the OSI Model
• Network Types
• Identify Network Configurations
• Data Transmission Methods

Section 21:Bounded Network Media

• Copper Media
• Fiber Optic Media
• Bounded Network Media Installation
• Noise Control

Section 22:Unbounded Network Media

• Wireless Networking
• Wireless Network Devices and Components
• Install a Wireless Network

Section 23:Network Implementations

• Physical Network Topologies
• Logical Network Topologies
• Ethernet Networks
• Network Devices
• VLANs

Section 24:TCP/IP Addressing and Data Delivery

• The TCP/IP Protocol Suite
• IPv4 Addressing
• Default IP Addressing Schemes
• Create Custom IP Addressing Schemes
• IPv6 Address Implementation
• Delivery Techniques

Section 25:Routing

• Enable Static Routing
• Implement Dynamic IP Routing

Section 26:TCP/IP Services

• Assign IP Addresses
• Domain Naming Services
• TCP/IP Commands
• Common TCP/IP Protocols

Section 27:WAN Infrastructure

• WAN Basics
• WAN Connectivity Methods
• WAN Transmission Technologies
• Unified Communication Technologies

Section 28:Cloud and Virtualization Technologies

• Virtualization
• SAN Implementations
• Cloud Computing

Section 29:Network Security Basics

• Introduction to Network Security
• Vulnerabilities
• Threats and Attacks
• Authentication Methods
• Encryption Methods

Section 30:Preventing Security Breaches

• Physical Security Controls
• Network Access Controls
• Install and Configure Firewalls
• Harden Networks
• Intrusion Detection and Prevention
• Educate Users

Section 31:Responding to Security Incidents

• Incident Management and Response
• Basic Forensic Concepts

Section 32:Remote Networking

• Remote Network Architectures
• Remote Access Networking Implementations
• Virtual Private Networking
• VPN Protocols

Section 33:Network Management

• Network Monitoring
• Configuration Management Documentation
• Network Performance Optimization

Section 34:Troubleshooting Network Issues

• Network Troubleshooting Models
• Network Troubleshooting Utilities
• Hardware Troubleshooting Tools Common Connectivity Issues
• Troubleshoot Security Configuration Issues
• Troubleshoot Security Issues

Section 35:Security Fundamentals

• The Information Security Cycle
• Information Security Controls
• Authentication Methods
• Cryptography Fundamentals
• Security Policy Fundamentals

Section 36:Identifying Security Threats and Vulnerabilities

• Social Engineering
• Malware
• Software-Based Threats
• Network-Based Threats
• Wireless Threats and Vulnerabilities
• Physical Threats and Vulnerabilities

Section 37:Managing Data, Application, and Host Security

• Manage Data Security
• Manage Application Security
• Manage Device and Host Security
• Manage Mobile Security

Section 38:Implementing Network Security

• Configure Security Parameters on Network Devices and Technologies
• Network Design Elements and Components
• Implement Networking Protocols and Services
• Apply Secure Network Administration Principles
• Secure Wireless Traffic

Section 39:Implementing Access Control, Authentication, and Account Management

• Access Control and Authentication Services
• Implement Account Management Security Controls

Section 40:Managing Certificates

• Install a CA Hierarchy
• Enroll Certificates
• Secure Network Traffic by Using Certificates
• Renew Certificates
• Back Up and Restore Certificates and Private Keys
• Revoke Certificates

Section 41:Implementing Compliance and Operational Security

• Physical Security
• Legal Compliance
• Security Awareness and Training
• Integrate Systems and Data with Third Parties

Section 42:Risk Management

• Risk Analysis
• Implement Vulnerability Assessment Tools and Techniques
• Scan for Vulnerabilities
• Mitigation and Deterrent Techniques

Section 43:Troubleshooting and Managing Security Incidents

• Respond to Security Incidents
• Recover from a Security Incident

Section 44:Business Continuity and Disaster Recovery Planning

• Business Continuity
• Plan for Disaster Recovery
• Execute DRPs and Procedures

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