ITIL Foundation BootcampITIL-1220 | Day | 3 Days
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
- Mar 18, 2019 - Mar 20, 2019
- Apr 22, 2019 - Apr 24, 2019
- May 20, 2019 - May 22, 2019
- Jun 17, 2019 - Jun 19, 2019
- Jul 22, 2019 - Jul 24, 2019
Who should take this course
The ITIL Foundation training course is an introductory-level course. It is offered to professionals responsible for leading, building, supporting, and operating the information technology services delivery aspects of their organizations IT infrastructure or to consulting and other business professionals who need to upgrade their skills.
In this course, you will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle. You will:
- Describe the history and basic concepts of ITIL.
- Describe Continual Service Improvement in the IT Service Lifecycle.
- Describe Service Operation in the IT Service Lifecycle.
- Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.
- Describe Service Transition in the IT Service Lifecycle.
- Describe Service Design in the IT Service Lifecycle.
- Describe Service Strategy in the IT Service Lifecycle.
Lesson 1: Introduction to ITIL
Topic A: ITIL Basics
Topic B: The Service Lifecycle
Lesson 2: Continual Service Improvement
Topic A: Purpose, Objectives, and Scope of CSI
Topic B: CSI Principles
Lesson 3: Service Operation
Topic A: Basic Concepts of Service Operation
Topic B: The Event Management Process
Topic C: The Incident Management Process
Topic D: The Problem Management Process
Topic E: The Request Fulfillment Process
Topic F: The Access Management Process
Lesson 4: Service Operation Functions
Topic A: The Service Desk Function
Topic B: The Technical Management Function
Topic C: The IT Operations Management Function
Topic D: The Application Management Function
Lesson 5: Service Transition
Topic A: Basic Concepts of Service Transition
Topic B: The Change Management Process
Topic C: The SACM Process
Topic D: The Release and Deployment Management Process
Topic E: The Knowledge Management Process
Lesson 6: Service Design
Topic A: Basic Concepts of Service Design
Topic B: The Service Level Management Process
Topic C: The Service Catalog Management Process
Topic D: The Availability Management Process
Topic E: The Capacity Management Process
Topic F: The Information Security Management Process
Topic G: IT Service Continuity Management
Topic H: The Supplier Management Process
Lesson 7: Service Strategy
Topic A: Basic Concepts of the Service Strategy Phase
Topic B: The Financial Management Process
Topic C: The Service Portfolio Management Process
Topic D: The Demand Management Process
Topic E: The Business Relationship Management Process