ITIL 4 Foundation Bootcamp | Course Outline | ATG Learning

Course Outline

ITIL 4 Foundation Bootcamp

ITIL-1220 | Day | 3 Days

If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Upcoming Dates:

  • Aug 24, 2020 - Aug 26, 2020
  • Sep 28, 2020 - Sep 30, 2020
  • Oct 26, 2020 - Oct 28, 2020
  • Nov 16, 2020 - Nov 18, 2020
  • Dec 07, 2020 - Dec 09, 2020

Who should take this course

This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.

Course Objectives

In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach. You will:

Course Outline

Lesson 1: ITIL 4 Overview

Lesson 2: The ITIL Framework

Lesson 3: The ITIL Guiding Principles

Lesson 4: The ITIL Service Value System

Lesson 5: Key ITIL Practices

Lesson 6: Other ITIL Practices