ITIL Foundation Bootcamp ATLANTA SPECIAL | Course Outline | ATG Learning

Course Outline

ITIL Foundation Bootcamp ATLANTA SPECIAL

ITIL-1220S | Day | 3 Days

If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Who should take this course

The ITIL Foundation training course is an introductory-level course. It is offered to professionals responsible for leading, building, supporting, and operating the information technology services delivery aspects of their organizations IT infrastructure or to consulting and other business professionals who need to upgrade their skills.

Course Objectives

In this course, you will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle. You will:

Course Outline

Lesson 1: Introduction to ITIL

 Topic A: ITIL Basics

 Topic B: The Service Lifecycle


Lesson 2: Continual Service Improvement

 Topic A: Purpose, Objectives, and Scope of CSI

 Topic B: CSI Principles


Lesson 3: Service Operation

 Topic A: Basic Concepts of Service Operation

 Topic B: The Event Management Process

 Topic C: The Incident Management Process

 Topic D: The Problem Management Process

 Topic E: The Request Fulfillment Process

 Topic F: The Access Management Process


Lesson 4: Service Operation Functions

 Topic A: The Service Desk Function

 Topic B: The Technical Management Function

 Topic C: The IT Operations Management Function

 Topic D: The Application Management Function


Lesson 5: Service Transition

 Topic A: Basic Concepts of Service Transition

 Topic B: The Change Management Process

 Topic C: The SACM Process

 Topic D: The Release and Deployment Management Process

 Topic E: The Knowledge Management Process


Lesson 6: Service Design

 Topic A: Basic Concepts of Service Design

 Topic B: The Service Level Management Process

 Topic C: The Service Catalog Management Process

 Topic D: The Availability Management Process

 Topic E: The Capacity Management Process

 Topic F: The Information Security Management Process

 Topic G: IT Service Continuity Management

 Topic H: The Supplier Management Process


Lesson 7: Service Strategy

 Topic A: Basic Concepts of the Service Strategy Phase

 Topic B: The Financial Management Process

 Topic C: The Service Portfolio Management Process

 Topic D: The Demand Management Process

 Topic E: The Business Relationship Management Process