Axelos

Axelos' ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to best practices for IT service management in the world, focusing on aligning IT services with the needs of business.

It is a practical approach to the identification, planning, delivery and support of IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

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